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Refund Policy

If you cancel your registration no later than four days before your test date, you will automatically receive a refund equivalent to half of the test fee. For example, the deadline to cancel a Saturday appointment at a testing location in the United States is Tuesday. The remainder of your payment will be retained to cover expenses for processing your registration and holding space at the test center.

Refunds will be in U.S. dollars


Cash refunds are not available.
Refunds will not be given if you do not follow proper registration procedures and/or fail to present the required identification documents at the test center. If you are taking the test in Korea, see the specific refund policy for test takers in Korea.

Payments by Credit/Debit Card

A refund will be processed* and credited back to the original credit/debit card or bank account. Payments by E-Check and PayPal®

A refund will be processed* and credited back to the original PayPal® or bank account. Payments by Check

If original payment was drawn on a U.S. domestic bank, allow eight weeks after your cancellation for your refund to be processed. If original payment was made in non-U.S. funds drawn on a bank outside the United States, allow 12 weeks for your refund to be processed. Test Takers in Mainland China

For test takers in Mainland China, you will need to reschedule or cancel your test registration no later than 10 days before your test date. Follow the instructions on the NEEA website for requesting a partial refund and additional payment policies.

* Refunds for paper-delivered tests are processed after the score reporting date.