Terms and Conditions
You must be over 18 to purchase products from this site. We have an effective and monitored age verification process provided by VerifyMyAge. We will not sell to persons that do not meet the age restrictions for this product and by continuing with this purchase you hereby consent to the processing of your personal data for age verification purposes.
Purchases by persons under the age of 18 is not permitted in the UK. You must be eighteen (18) years of age and possess a valid credit card to purchase our products, AQL INTERNATIONAL will not sell products to minors. We reserve the right to cancel any sales transaction based on our sole discretion where we reasonably believe the purchaser is purchasing products on behalf of a minor.
All hardware comes with a 90 day warranty unless stated otherwise in the individual product listing. This warranty does not cover tanks, coils or wicking material.
All replacement tanks are sold as a single-use disposable item and are covered by our DOA (dead on arrival) warranty. This means, that from the date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.
All charging cables and battery chargers have a 12-month warranty, which covers the component parts; this does not cover damage resulting from improper use or use of AquaVape products with other suppliers’ parts.
Batteries, chargers, wall plug adaptors and variable voltage mods
These are all supplied with a 90 day guarantee. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.
We supply a 90 day manufacturer’s guarantee with all mechanical mods. Please note that mechanical mods are for experienced users only. AQL International Ltd accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and / or damage to your equipment. As such AQL International Ltd can accept no responsibility for the damage or potential injury caused.
AQL INTERNATIONAL LTD is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched. AQL INTERNATIONAL LTD cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments. AQL INTERNATIONAL LTD is not responsible for mis-delivery errors via carrier, or incorrect shipping information.
In the case of international shipments, you are responsible for any customs taxes incurred. Please be aware that some countries’ laws may prevent delivery of eliquid and related products, and we cannot be held responsible for non arrival of an item in these circumstances. It is your responsibility to be aware of the relevant legislation in the country that is receiving the goods.
If an international shipment is returned as non-delivered we reserve the right to cancel the order and recover the basic costs of shipping or re-ship at the customer’s expense.
If your order hasn’t arrived, you must notify us within 21 days from the date of your order for us to consider it missing
Duties & Taxes
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
AQL INTERNATIONAL LTD does not have any responsibility on these additional charges that may apply. The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If a product is seized and destroyed by the customs, or returned to AQL INTERNATIONAL LTD, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sender.
E-liquids and drip tips
Unfortunately we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless we determine that the item received is incorrect or if there are any other extenuating circumstances.
These are supplied with a ‘dead on arrival’ warranty. The customer must contact AQL International Ltd 48 hours of receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return.
All vaping accessories are supplied with a full 28 days manufacturer’s guarantee.
Scratches and discolouration from regular use is considered normal wear and tear and is not covered by warranty.
If any parts are found to be faulty within the warranty period, please contact our Customer Service Team on 0161 260 1000 or email: firstname.lastname@example.org and we will arrange for an inspection of your device and a replacement based upon the outcome. We may require the goods to be returned for further investigation.
Purchasers should be aware that our electronic cigarette batteries and atomizer heads, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.
E-liquid is a consumable item and as such cannot be exchanged or refunded once purchased. If you require support with your e-liquid, please contact a member of our Customer Service Team on 0161 260 1000 or email: email@example.com
Store e-liquid in a cool dark area, do not expose to sunlight or high temperatures. E-liquid may discolor or darken over time, this is a natural process that does not affect the quality or safety.
The purchase of all products is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights as a consumer.
Our policy is that we will not pass on any customer details we collect to any third party without your permission.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.
This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England.
To the extent allowed by the law, AQL INTERNATIONAL shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances: for losses that were not foreseeable to both parties when the contract was made for losses that were not caused by any breach on the part of AQL INTERNATIONAL or their suppliers for business losses and/or losses to non-consumers.
Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure the user has enough knowledge of Li-ion rechargeable batteries in charging, discharging and assembly before use. Always charge in/on a fire-proof surface.
Never leave charging batteries unattended or charging overnight. Never continue to use an e-cigarette type device if you can feel the battery get hot. If your battery gets hot to the touch, or if it begins smelling: DO NOT USE IT ANYMORE. Let it cool down (1 hour) in a safe environment (outside preferably), and then dispose of correctly, or decide to return, if still under warranty. If your e-cigarette or device begins activating itself, immediately remove your atomiser and disconnect the battery.
Do NOT trust the battery, nor the atomiser anymore from this point on. This means never leave either of the components connected in your pocket, in your nightstand, or out of visibility where you can not immediately separate the two components. Read the information found at: www.batteryuniversity.com before purchasing. It is important to carry batteries properly, charge properly, and dispose of properly. AQL INTERNATIONAL are not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making).
We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries.
Payment is due before goods are despatched unless a credit account has been authorised by AQL INTERNATIONAL Ltd in which case payment is due 14 days from date of invoicing. AQL INTERNATIONAL reserves the right to withhold supplies and to suspend any further deliveries if payment is overdue. We accept payment from the major credit/debit cards and PAYPAL.
Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by AQL INTERNATIONAL without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch. Delivery and credit card charges are additional.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 14 days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by AQL INTERNATIONAL. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice.
The data is used to fulfil your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam).
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
Opayo and Viva Wallet are our payment providers, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks.
These terms and conditions do not affect your statutory rights as a consumer.
Time of Order
Orders received by us before 12 noon (GMT) during working days will be normally be dispatched within 48 hours but please allow 7-10 days. Working days are Mondays to Fridays except public holidays.
Title to Goods
Property and title in the goods shall remain with AQL INTERNATIONAL and shall not pass to the customer until such time as AQL INTERNATIONAL has received payment in full of all sums due on whatsoever account.
Copyright 2021 AQL INTERNATIONAL LTD
All images on this website may not be used or copied without permission from AQL INTERNATIONAL. We use some images from our suppliers after their permission has been given and the copyright remains with them.